Refund policy

REFUND POLICY

Last updated: August 5, 2026

Lovisio Home accepts eligible return requests made within 30 days after delivery.

RETURN ELIGIBILITY

Returned items must be new, unused, unassembled, and in their original packaging with all included parts and accessories. Proof of purchase is required.

Used, assembled, altered, personalized, custom-made, damaged-after-delivery, and clearly marked final-sale items are not eligible for return, except where required by law.

HOW TO REQUEST A RETURN

Email support@lovisiohome.store with your order number, the item you want to return, and the reason for the return. Do not send an item back until you receive return authorization and mailing instructions from Lovisio Home.

RETURN SHIPPING AND FEES

Customers are responsible for purchasing the return label and paying return shipping costs unless the item arrived damaged, defective, or incorrect. Lovisio Home does not charge a restocking fee. Original shipping charges are non-refundable unless the return is caused by a damaged, defective, or incorrect item.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Contact us promptly and include photographs of the item and its packaging. After reviewing the issue, we will provide an appropriate replacement, refund, or authorized return instructions.

REFUND TIMING

After the returned item is received and inspected, approved refunds will be issued to the original payment method within 10 business days. Your bank or payment provider may require additional processing time.

CONTACT

Lovisio Home 5 Elizabeth St Greenville, PA 16125 United States support@lovisiohome.store +1 347-818-5177 https://lovisio.shop