Returns & Refunds
Last updated: August 5, 2026
Lovisio Home accepts eligible return requests made within 30 days after delivery.
Return eligibility
Items must be new, unused, unassembled, and in their original packaging with all included parts and accessories. Proof of purchase is required. Used, assembled, altered, personalized, custom-made, damaged-after-delivery, and clearly marked final-sale items are not eligible, except where required by law.
How to request a return
Email support@lovisio.shop with your order number, the item, and the reason for the return. Wait for authorization and mailing instructions before sending anything.
Return shipping and fees
Customers purchase the return label and pay return shipping unless the item arrived damaged, defective, or incorrect. Lovisio Home does not charge a restocking fee. Original shipping charges are non-refundable unless the return results from our error or a damaged, defective, or incorrect item.
Damaged, defective, or incorrect items
Contact us promptly and include photographs of the item and packaging. After confirmation, we will provide an appropriate replacement or refund and cover the authorized return cost.
Refund timing
After the returned item is received and inspected, approved refunds are issued to the original payment method within 10 business days. Banks and payment providers may require additional processing time.
Contact
Lovisio Home
5 Elizabeth St
Greenville, PA 16125
United States
support@lovisio.shop
+1 347-818-5177
https://lovisio.shop